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Title
Text copied to clipboard!Uber Greenlight Team Lead
Description
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We are looking for a dynamic and experienced Uber Greenlight Team Lead to oversee the daily operations of our Greenlight Hub. The ideal candidate will be responsible for managing a team of support specialists, ensuring that drivers receive the highest level of service, and maintaining operational efficiency. As a Team Lead, you will play a crucial role in enhancing the driver experience by providing guidance, support, and training to your team. You will also be responsible for implementing and maintaining standard operating procedures, managing performance metrics, and driving continuous improvement initiatives. Your ability to lead by example, communicate effectively, and solve problems will be key to your success in this role. You will work closely with cross-functional teams to ensure that the Greenlight Hub operates smoothly and meets the needs of our driver-partners. This role requires a hands-on approach, a passion for customer service, and a commitment to fostering a positive and productive work environment. If you are a motivated leader with a track record of success in a fast-paced, customer-focused environment, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Manage daily operations of the Greenlight Hub.
- Lead and mentor a team of support specialists.
- Ensure high levels of customer service for driver-partners.
- Implement and maintain standard operating procedures.
- Monitor and analyze performance metrics.
- Drive continuous improvement initiatives.
- Resolve escalated issues and complaints.
- Coordinate with cross-functional teams.
- Conduct regular team meetings and training sessions.
- Maintain a positive and productive work environment.
- Ensure compliance with company policies and procedures.
- Manage scheduling and staffing needs.
- Develop and implement strategies to improve driver satisfaction.
- Oversee inventory and resource management.
- Prepare and present operational reports.
- Foster a culture of teamwork and collaboration.
- Handle administrative tasks and documentation.
- Support new driver onboarding and training.
- Identify and address operational challenges.
- Promote a safe and inclusive workplace.
Requirements
Text copied to clipboard!- Bachelor's degree or equivalent experience.
- 3+ years of experience in a customer service or operations role.
- Proven leadership and team management skills.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to work in a fast-paced environment.
- Proficiency in Microsoft Office and other relevant software.
- Experience with performance metrics and data analysis.
- Ability to handle multiple tasks and prioritize effectively.
- Strong organizational and time management skills.
- Customer-focused mindset.
- Ability to work flexible hours, including weekends and holidays.
- Experience in the transportation or logistics industry is a plus.
- Knowledge of local regulations and compliance requirements.
- Ability to train and develop team members.
- Strong attention to detail.
- Ability to work independently and as part of a team.
- Positive attitude and proactive approach.
- Commitment to continuous improvement.
- Ability to handle confidential information with discretion.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in managing a team?
- How do you handle difficult customer situations?
- What strategies do you use to ensure high levels of customer service?
- Can you provide an example of a time when you improved a process?
- How do you prioritize tasks in a fast-paced environment?
- What experience do you have with performance metrics and data analysis?
- How do you motivate and engage your team?
- Can you describe a challenging situation you faced and how you resolved it?
- What steps do you take to ensure compliance with company policies?
- How do you handle feedback and performance reviews?
- What is your approach to training and developing team members?
- How do you manage scheduling and staffing needs?
- Can you provide an example of a successful continuous improvement initiative?
- How do you ensure effective communication within your team?
- What experience do you have in the transportation or logistics industry?
- How do you handle multiple tasks and prioritize effectively?
- What is your approach to maintaining a positive work environment?
- How do you handle confidential information?
- What steps do you take to resolve escalated issues?
- How do you coordinate with cross-functional teams?